Contact us
Customer Service
We're here to help. Whether you have a question, need help with a service or want to share feedback, you can reach us by phone, online, mail or in person.
Visit or mail
Niagara Region Headquarters
1815 Sir Isaac Brock Way
P.O. Box 1042
Thorold, ON L2V 4T7
Monday to Friday
8 a.m. to 4:30 p.m.
Contact information by topic
Phone905-980-6000 ext. 3803
Licensed Home Child Care
905-984-6900
1-800-263-7215 ext. 3894
905-984-6900
1-800-263-7215 ext. 3894
Child Care and Special Needs
905-984-3750
1-800-263-7215 ext. 3897
905-984-3750
1-800-263-7215 ext. 3897
Phone905-688-8248 ext. 7399
Toll-free
1-888-505-6074
1-888-505-6074
Start a chat with Dental Health Monday to Friday, 9 a.m. - 4:15 p.m Diversity, Equity and Inclusion
Phone905-980-6000 ext. 3226
Phone905-984-5050
EmailEmail Epidemiology
Financial Management and Planning
Phone905-980-6000
Phone905-688-8248 ext. 7330
Toll-free
1-888-505-6074
1-888-505-6074
Phone905-684-7555
Phone905-980-6000 ext. 3720
EmailEmail Regional Clerk
Phone905-980-6000 ext. 3329
Phone905-980-6000
Toll-free
1-800-263-7215
1-800-263-7215
After hours
905-984-3690
905-984-3690
EmailGeneral inquiries - Email Water and Wastewater Services
Hauled Sewage - Email Hauled Sewage
Sewer Use By-law and Environmental Enforcement - Email Environmental Enforcement
Phone (applications / inquiries)905-641-9230
Toll-free
1-866-627-1110
1-866-627-1110
EmailEmail Road Permits
Vaccinations and Immunizations
Phone905-688-8248 ext. 7425
Toll-free
1-800-505-6074 ext. 7425
1-800-505-6074 ext. 7425
ext. 7425
Start a chat with the Vaccine Team Monday to Friday, 8:30 a.m. – 4:15 p.m.