Welcome to our new website

We’ve redesigned niagararegion.ca to make it easier to find what you need. We’re still putting on the finishing touches, so over the next few weeks you may notice:

  • Search is still learning. Some results may be incomplete or out of date. Try browsing by topic from the main menu.
  • Some links may not work. Old bookmarks and links may lead to pages that have moved.
  • Pages are still being updated. We’re reviewing content across the site and improving it as we go.

Report a problem

Report road issues on Regional roads. For problems on municipal roads — such as city or town streets — contact your local municipality.

Car hitting a pothole

Report a pothole
Traffic light

Report a traffic light problem
Document with a dollar sign

Submit a damage claim

Report a pothole

Drive according to road conditions and never assume how deep a puddle may be. While temporary fixes can be done throughout the winter, longer-term repairs wait for warmer weather in keeping with provincial maintenance standards.

An open laptop

Online

Report a pothole online.

Phone

Phone

Call 905-980-6000 ext. 3690 to report.

It's recommended you:

  • Stop driving your vehicle if it's not operating properly
  • Record the exact location of the pothole and report it as outlined
  • Have your vehicle inspected by a licensed mechanic
  • Contact your insurance broker — you may have coverage for this type of damage

Potholes form when extreme cold temperatures create a deep frost layer that freezes the road base.

When water seeps into cracks in the pavement it can refreeze, pressing up and lifting the pavement surface. When traffic hits the lifted pavement, it crumbles and creates a pothole.

Report a traffic light problem

Report any light failure, outage or signal timing concern. We maintain all traffic signals in Niagara. In the meantime, when there's no hydro and the signals are dark or they’re flashing red, treat the intersection as a four-way stop.

Phone

Phone

Call 905-984-3690 to report.

Submit a damage claim

If you believe that damage resulted from Niagara Region not meeting Ontario's maintenance standards, you may want to submit a damage claim.

An open laptop

You can submit your claim electronically.

Document

Provide complete and precise details along with true copies of all documentation supporting your claim.

An analog clock reading 12:20

Reviews usually take approximately 10-12 weeks.

How to submit your claim

Claims should be submitted as soon as possible after the incident to ensure that a claim is not invalidated by a limitation period which can occur within 10 days of the incident.

The claim must be submitted online, or in writing by email, regular mail, registered mail, in-person or by fax to 905-687-4977.

If submitting by mail, damage claims should be addressed to:

The Regional Municipality of Niagara
Attention: Clerk's Department
1815 Sir Isaac Brock Way
P.O. Box 1042
Thorold, ON L2V 4T7

  • Your name and address
  • A phone number(s) where you can be reached
  • Your email address and fax number, if available
  • A detailed description of what happened outlining the specific damage, the name(s) of registered owner(s) of the vehicles / properties involved including the date, time and exact location of incident, witnesses' names and addresses, details of any construction in the vicinity of the loss and any other information that may assist in the review of your claim
  • A detailed description of the damages or losses you're claiming together with copies of all repair invoices, estimates, receipts (when available) or other supporting documentation
  • You must date and sign the claim

When your claim is received, it will be date stamped at the time of receipt. Your claim will then be forwarded to our risk management coordinator for review and response.

Niagara Region isn't obliged to compensate for any losses or damages for which it's not legally liable. We expect that the claimant will provide complete substantiation for the claim to the satisfaction of the Region. This approach attempts to reduce the number of unsubstantiated and frivolous claims which, in turn, reduces costs for the taxpaying public who ultimately bear the cost of these claims.

This information is intended to provide claimants with an overview of the claims submission process and should not be considered as legal advice. Claimants requiring legal advice should consult their own advisors.

Niagara Region does not accept written notices of lien claims through its online claims intake process or by email. Written notices of liens must be served on Niagara Region according to the Construction Act.